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Welcome to TinkerBEE!

Customer Service

Shipping & Delivery
We offer shipping by FedEx, UPS, or DHL services.  For international customers, we recommend DHL service as DHL typically offers the most affordable services worldwide.
Privacy & Security
We take your privacy and the security of your information seriously.  For retail customers, this means that we NEVER sell your information to any third-parties.  Our newsletter is optional, which means you can choose not to receive promotional information about our products. If you are a design customer, we handle your information per your specific instructions.  We can delete your customer account from our system provided you have never made a purchase.  Once you've made a purchase, we must keep at least your name, telephone number, address and purchase history in our system for warranty information and financial reporting purposes.  Under no circumstances do we share your information with third parties.
Returns & Replacements
"All sales are final".  If the product is described as "White box", "developer", or for "Development",  the sale is always final.  If the product is "retail", we will accept unopened returns for a full refund minus original shipping costs.  We will accept opened returns with all items in good condition for a 25% restocking fee.  
Our shop is open Monday through Friday.  In-stock items ordered by 12PM Monday through Friday will ship the same day.  For custom-build items, there may be a delay in shipping after your order.  In-stock items ordered over the weekend will ship on Monday.
Payment, Pricing & Promotions
We accept payment via PayPal, MasterCard, VISA, Discover Card and American Express through our website.  We can also invoice you directly for payment by PayPal mass payment or bank wire transfer.  
Viewing Orders
When you purchase you an account is automatically created for you.  Your order status including shipping and tracking information can be viewed at any time by logging into My Account.
Updating Account Information
Your account information can be updated at any time by logging into My Account.